Custom-built AI business systems.
Most businesses are held back by outdated, disconnected and rigid software that forces them to work around the system and falls further behind as technology advances. Orlia does the opposite. There is no off-the-shelf package. Every Orlia system is individually designed and built to suit your specific business. It is fully updatable, so it can evolve with your business and keep pace with new technology.
We build intelligent voice and VoIP systems around the exact way your business works. Aura answers naturally, understands what callers need and handles each call according to your own rules.
We integrate Aura directly into the systems and processes your team uses every day. She can communicate with customers, manage information and carry out real work across your phones, website and business.
We design intelligent workflows and automations that connect tasks, information and decisions across your business. Routine work happens automatically, while the system remains flexible enough to change as your business and technology develop.
Stop missed calls becoming missed business.
Never Miss Any Call keeps your business available when you cannot answer, even outside normal opening hours. Every caller receives a natural, helpful response, so enquiries are handled and opportunities are not lost.
Your fully conversational, human-like AI team member, designed to become a genuine part of your business. She has a warm, understanding personality, speaks naturally and listens carefully, adapting to each customer and using a touch of dry humour when appropriate. She can be interrupted just as a person can, without losing the flow of the conversation, and can handle bookings and confirmations. Available 24 hours a day, seven days a week, Aura gives every customer the helpful, personal attention they deserve.
Never Miss Any Call has three service levels: Receptionist, Assistant and Office. Each level adds more capability, but every setup is fully customised around the way your business works. The levels give you a clear starting point rather than a fixed product. Aura’s personality, knowledge and responsibilities are shaped to suit your business and your customers.
She answers your calls with your chosen greeting and speaks naturally with every caller, using the information and personality created specifically for your business. She handles everyday questions, understands why someone is calling and takes a clear, accurate message. Routine messages are sent straight to you by email, while urgent messages can be sent by text.
As your Assistant, Aura can work directly with a booking system fully customised around your business. Whether you book appointments, services, jobs, visits or spaces, she can check the right availability while speaking with the customer, complete the booking there and then, make changes or cancellations, and send confirmations and reminders automatically. Alongside this, she continues to handle all her Receptionist duties, including answering calls, handling everyday questions and sending messages by email or text.
With Office, Aura can recognise returning callers and greet them by name. She understands who handles what within your business, allowing her to transfer calls and direct messages to the right person. She can also manage multiple booking calendars, all customised around your business. Alongside this, she continues to handle all her Assistant and Receptionist duties.